Something's not right: quick checks first

Most "it's broken" moments are one of a few things. Try these first. They take a minute and solve most problems on the spot.

1. Refresh the page properly

Logidex keeps a saved copy of pages to stay fast, and sometimes that copy is what you're looking at.

• On a computer: hold Cmd and Shift and press R (on Windows, Ctrl + Shift + R).
• On your phone's home-screen app: close it fully and open it again.

More: Why does my page show old information?

2. Check which login you're on

If you're both an owner and staff somewhere, you might be on the wrong side. Your name menu at the bottom of the sidebar says which. More: Staff login or admin login?

3. For anything about Google Calendar, check the booking

Open the booking and look at the invite line under each shift in Service shifts. It says On Google, Missing in Google, or what's changed and waiting to be sent. Usually it tells you exactly what to press.

4. Search the help center

Type a word or two from what's going on into the search box at the top of Help. "invite", "code" or "password" will usually find it.

5. Take a breath and try once more

If you've pressed something several times, stop and wait a minute. Some things, like sign-in codes, pause after too many tries, and pressing again makes the wait longer.

Still wrong? Send these

Email support@logidexhq.com with:

• A screenshot of what you're seeing, including any message on screen.
• What you pressed right before, in the order you pressed it.
• Which booking or person it's about, like the client name and date.
• Roughly when it happened.

With those four, it can usually be found and fixed the same day. Without them it can take several back-and-forth messages.