I didn't get my password reset email
Nine times out of ten the address you typed has never had an account. Here's how to tell, and what to do instead.
The reset screen always says "check your email", even when nothing was sent. That is deliberate — it stops strangers using the page to work out who has an account — but it does mean a silent failure looks exactly like success.
Check these in order
- Is it the right address? Try the address whoever invited you would have used, not the one you use most. This is the usual answer.
- Look in spam and promotions. The email comes from
noreply@logidexhq.com. - Wait two minutes. Delivery is usually seconds, occasionally longer.
- Try once more. Resets are limited to a handful an hour, so repeated attempts in quick succession stop arriving.
The reliable way round it
Ask whoever runs your agency to open your profile and press Resend invite / reset password. That hands them a fresh temporary password to give you directly, and it does not depend on any email reaching you.
If you run the agency yourself and cannot get in, email support@logidexhq.com from any address and say which one you have been trying.
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